Frequently Asked Questions

Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.

Irish Tweed Store's estimated delivery time and shipping fees vary by country. We aim to deliver all orders within 3 to 4 business days worldwide, but most countries are eligible for next-day and two-day delivery services. Please see below for more information.

Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.

Irish Tweed Store offers worldwide delivery, using high-end courier services. Please select your country of shipping destination at the top-right of the web site before you start shopping.

We accept Visa, MasterCard, American Express and PayPal for all countries.

In addition, we offer various local payment methods in many countries.

There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method, such as PayPal. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service representatives.

Irish Tweed Store's estimated delivery time and shipping fees vary by country. We aim to deliver all orders within 3 to 4 business days worldwide, but most countries are eligible for next-day and two-day delivery services. Please see below for more information.

Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.

Irish Tweed Store offers worldwide delivery, using high-end courier services. Please select your country of shipping destination at the top-right of the web site before you start shopping.

Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.

Yes, you can use our physical and e-gift cards to pay for your order online and at our store locations.

Gift cards of various amounts are available for purchase online and in all of our stores. You have the option to choose an e-gift card (by email) or a nicely-packaged gift card by post. Gift cards have no expiration date. Please note that they are not redeemable for cash. 

Our gift cards do not have an expiration date.

We cannot alter your online purchases before shipping them. To ensure the perfect fit, we advise you to come to our stores so we may advise you on alterations. If you are not close to a Irish Tweed Store, you may alternatively take your garment to your personal tailor. Our Made-to-Measure Personal Tailoring programmes are exclusively available through our stores. Check your nearest store location to find all services available.

Our current stock is listed on our website. If your desired size is not available in the drop-down menu of a product, it means this size is out of stock. If you have special requests concerning sizing and availability, please call or email our Customer Service department. Irish Tweed Store does not work with a waiting list; when more sizes become available they are immediately displayed online and available for purchase.

Our products enjoy legal warranty. In the unlikely case that you encounter an issue with the product(s) you have purchased with us, you can contact our Customer Service representatives or visit one of our stores.

If you have forgotten your password, Follow the 'Forgot Your Password?' instructions. For security reasons, we cannot send your password via email. If you keep having troubles accessing your account, please contact Customer Service.

We aim to make online shopping as simple and straightforward as possible. If you know what you are looking for, you can select this category in our online store. You can also browse and make purchases using our shop by Look section. Once you have found an item of your liking, select your size and use the Add to cart button. If you don't know your size, you can use our size advisor. Review the items in your shopping cart by selecting the cart icon in the top right corner. You can use the remove-button to delete items from your cart. Click on check out to go to the page where you can complete your order.

Yes, creating a Irish Tweed Store account has many benefits:

• Track your orders and review past purchases
• Request returns or exchanges
• Save your address and card details for faster shopping
• Save your personal measurements and sizes

If you request an exchange, we will proceed with sending you the exchanged product(s) as soon as we have correctly received the returned goods.

Should your Irish Tweed Store purchase not meet your expectations or should you change your mind, you may return the product within 30 days after delivery, for a full refund or an exchange.

After we have correctly and timely received and processed your returns, you will receive the refund of the products' total purchase amount to the original payment method within 5-7 business days.

If you have any questions or comments about our products or service, do not hesitate to contact our Customer Service representatives. You will receive an answer within 8 hours. Our Customer Service representatives are available per email or by telephone.

Simply click "Size Finder" on every product page. We have provided the actual dimensions of each product for you to compare with your own body measurements. When an item runs small or large to size, this will be identified within the ‘Description' tab on every product page.

For a range of fits it is possible to order different sizes for the jacket and trousers of a suit.

Alternatively, you can configure your own suit, including an additional pair of trousers and waistcoat, with our Custom Made program. Choose from a range of the finest Italian fabrics and simply pick your fit and size.

You will never have to pay any other costs than those that are mentioned in the check-out process. During the check-out process, country-, state- or region-imposed sales taxes may be applied. We guarantee that this is the final price for you. If any additional costs involved in receiving or importing your order should erroneously be charged to you, Irish Tweed Store will pay for this.

When you visit our website, the ‘ship to’ country will automatically take your current location, depending on your IP address. For easy browsing, we offer our web site always in English. Possibly, the native language of the country where you are located will be available for selection too. If you want to ship to a country different from the one you are located at the time of ordering, you can select a country from the ‘ship to’ drop-down menu on the top right corner. For a better experience, we advise you to do so before you start shopping.

When visiting our website, Irish Tweed Store receives and records information from your browser through a variety of methods, such as cookies and pixel tags. Cookies are pieces of information sent to your web browser when you visit the Irish Tweed Store website. Working in combination with website content, cookies capture and remember information like shopping cart items, purchase history, username, password, and other information.

We use cookies and tiny graphic images called pixel tags to track, in aggregate form only, customers’ site usage and recognize personal settings and preferences; enabling us to improve site services and experience. Cookies and pixel tags also provide us with data about site traffic and interaction, and identify, obtain, and measure trends, statistics, and other general site analytics so that we can offer better site experiences and tools in the future. As is common practice on many websites, we may contract with third parties to assist us in gathering data, however, they are only permitted to use information collected to help Suitsupply conduct and improve its business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies by adjusting your browser settings. However, please note that disabling cookies will restrict access to many of the features that make our website more efficient, as well as prevent certain services, including online shopping, from functioning properly. Irish Tweed Store also works with companies who use tracking technologies to serve ads on our behalf across the internet. Additionally, these companies may collect non-personally identifiable information about your visits to our website to help research and measure the effectiveness of our online content, advertisements, and other forms of communications.

If you are located in Europe, you can delete cookies, to ensure they won’t be placed on a third party website.